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Staff Help Desk 2017-11-16T11:36:43+00:00

View our compilation of Frequently Asked Questions and short “how to videos” to answer the most common IT issues encountered by Child Australia Staff

Frequently Asked Office 365 and Outlook Web Application Questions (click on the + to view)

Staff should now be accessing their email from their Office 365 Portal using a web browser located at https://login.microsoftonline.com (see image below).

Office 365 Login Screen

Your login will be your email address and the password you use to login to your work desktop or RDP.

Once logged in you will see the Office 365 Portal. From here you can access any number of available Microsoft Applications. The Outlook Web Application is the first top left tile below the search field (see image below).

Office 365 Application Screen

Your new Outlook email inbox will look something like this and apart from some functionality improvements, will behave exactly like your old Desktop Outlook email inbox (see image below).

Outlook Web Application

For more information on signing into Office 365 watch this short video.

Staff should now be accessing their email from their Office 365 Portal using a web browser located at https://login.microsoftonline.com (see image below).

Office 365 Login Screen

Your login will be your email address and the password you use to login to your work desktop or RDP.

Once logged in you will see the Office 365 Portal. From here you can access any number of available Microsoft Applications. The Outlook Web Application is the first top left tile below the search field (see image below).

Office 365 Application Screen

Your new Outlook email inbox will look something like this and apart from some functionality improvements, will behave exactly like your old Desktop Outlook email inbox (see image below).

Outlook Web Application

Signing into shared accounts are accessed in the top right by clicking in your profile and selecting “sign into another account”

and then entering the name of the shared mailbox you want to open…

If you have been allocated permission then the new mailbox will open in a new tab!

Staff accessing their email in the Office 365 Portal using a web browser located at https://login.microsoftonline.com (see image below) will now have access to a range of new functions!

Office 365 Login Screen

Once logged in you will see the Office 365 Portal. From here you can access any number of available Microsoft Applications. The Outlook Web Application is the first top left tile below the search field (see image below).

Office 365 Application Screen

Your new Outlook email inbox will look something like this and apart from some functionality improvements, will behave exactly like your old Desktop Outlook email inbox (see image below).

Outlook Web Application

Depending on your role in the organisation you will also have been added as a member to a Group.

Groups are similar to email lists but much more powerful, allowing users in that group to share calendars specific to their group, participate in Instant Messaging Conversations and access files in a SharePoint Application similar to the RDP Network drives!

Learn more about Office 365 Groups

Staff accessing their email in the Office 365 Portal using a web browser located at https://login.microsoftonline.com (click on image below) will now have access to a range of new functions!

Once logged in you will see the Office 365 Portal. From here you can access any number of available Microsoft Applications. The Outlook Web Application is the first top left tile below the search field (click on image below).

Your new Outlook email inbox will look something like this and apart from some functionality improvements, will behave exactly like your old Desktop Outlook email inbox (click on image below).

Depending on your role in the organisation you will also have been added as a member to a Group.

Groups are similar to email lists but much more powerful, allowing users in that group to share calendars specific to their group, participate in Instant Messaging Conversations and access files in a SharePoint Application similar to the RDP Network drives!

SharePoint Online is a cloud-based service that helps organisations share and collaborate with colleagues, partners, and customers. With SharePoint Online, you can access internal sites, documents, and other information from anywhere—at the office, at home, or from a mobile device.

By selecting a group from the right-hand side of the Inbox Menu you are given access to a rich functionality of Conversations, Files, Calendars and other applications specific to that group (click on image below).

Select Files and then Browse Library.

SharePoint folders and files will open in a new tab with all the functionality of RDP

For more information open Getting started with SharePoint

If you need to look for a SharePoint Group that you are not a member of you can find it by right clicking on the label “Groups” in the left-hand side navigation and selecting “Discover” from the pop-up context menu (click on image to view)

This will open a list of “Groups that you might want to join” in a large pop up window where you can request that you be added to a “Private Group” or view a “Public Group” (click on image to view)

If the SharePoint Group you are looking for is not present in either the left or right lists then you can search for it using the search form on the far right of the pop up page (click on image to view)

Searches can be filtered by “Active groups” or “All groups” Once you have located the group you are looking for simply click on it in the window below the search bar.

As part of our adoption of Cloud Based Email (Outlook Web Application in Office 365) your work emails have been migrated

This means that your Desktop mailbox has now been uploaded to a cloud server on Office 365 and that you will no longer need RDP to check your emails!

As part of this process you may have experienced this pop up on your Outlook desktop client (see image below)

If there is a technical reason you need to continue using a Desktop Outlook Email Client, simply restart it when Microsoft Outlook asks you, making sure you are NOT doing this in RDP.

If there is no reason for you to access your email on the desktop, your Outlook Email account can now also be accessed through any browser at https://login.microsoftonline.com

If you have chosen to use your mobile phone for emails you will need to delete your old account on your phone if you have one and simply re-add another account with your work email as the username and your work password for the password.

Check out the video “Installing Outlook Office 365 Email on Your Mobile Device” on this page for more help!

Installing Outlook Office 365 Email on Your Mobile Device

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