Description

Operations Management (2 hours)

Overview

Participants will identify the key skills needed to help balance the priorities of running a Service. Managing ‘business’ functions can be a truly challenging task, but with robust systems and processes in place, responsibilities can be shared amongst the team, allowing for transparent, efficient service management.

Learning Outcomes

  • Understanding your role in management and including staff in your processes
  • Identify practical strategies for effective management techniques
  • Concept mapping for successful outcomes

Links to NQS: QA4, and QA7

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